Privacy policy

Offer

Amoresample, hereinafter referred to as the “Seller”, publishes these Rules (conditions) for the purchase of goods remotely on the site of the Amoresample online store located on the domain name https://amoresample.com

This proposal, in accordance by the laws our compliance with the laws and regulations of the Republic of Indonesia, especially with regard to Law No. 27 of 2022 on the protection of personal data, Law No. 11 of 2008 on Information and electronic Transactions, as amended by Law No. 19 of 2016 on amendments to Law No. 11 of 2008, Decree of the Minister of Communications and Informatization No. 20 of 2016 on the protection of personal data in electronic systems and their use - placing an Order for the Goods presented on the Site https://amoresample.com in the manner and under the conditions established in this Agreement.

When ordering Goods through the Online Store, the Buyer accepts the terms of the Agreement, including those relating to the processing of the Personal Data of the Buyer and (or) the Recipient of the Order. In case of disagreement with any clause of the Agreement, the Buyer is invited to refuse to purchase the Goods.

Terms and definitions

Order - duly executed and placed request of the Buyer (the relevant fields on the site in the “Shopping cart”, “checkout” section are filled in) for the purchase and delivery to the address specified by the Buyer of the Goods selected by the Buyer on the Site.

Buyer - capable individual who has fully accepted the terms of this Public Offer, i.e., accepted by placing orders and purchasing the Goods from amoresample, which are presented on the amoresample.store site, for their personal, domestic and other needs not related to business activities.

Recipient of the Order - capable individual in whose favor the Buyer places an Order on the site amoresample.com , for personal, household and other needs not related to business activities.

Seller/Operator - PATTERN FZE, registered under the laws 4 Oсtober 2023 government of the republic of Indonesia business licensing based on business identification number: 0410230040143 Provinsi Bali

Site - Internet resource on the Internet, located at amoresample.store.

Goods - clothes, shoes, accessories and other goods offered for sale on the Site.

Online store - the official online store of the Seller amoresample, located at the Internet address amoresample.store, where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Goods to the Buyers.

Personal data - any information relating to a directly or indirectly identified or identifiable individual - the Consumer (referred to as the subject of personal data), which the Consumer voluntarily and knowingly provides independently when placing an Order in the Online Store, and necessary for the execution of the Order by the Online Store, and also information that is automatically collected in the process of using the Site - cookies.

Cookies - Site uses cookies and similar technologies to provide the best possible experience to Buyers by providing personalized information, remembering marketing and Site content preferences, and helping to get the information the Buyer needs.

Delivery service - a third party (courier, transport organization, etc.) that provides services for the delivery of Orders under an agreement with the Seller.

General provisions

This Public Offer applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.

This Public Offer is recognized as accepted by the Buyer from the moment the Buyer places the Order, as well as from the moment the Buyer accepts the Order through the Checkout page of the Site, which opens when you go to the Checkout page in the Cart section.

The agreement concluded on the basis of the Buyer's acceptance of this offer is an accession agreement to which the Buyer joins without any exceptions and / or reservations.

The buyer can place an order in the online store at amoresample.com 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

The addresses and operating hours of the pickup point, as well as the conditions for making a return, are available on the amoresample.com site in the “Return” sections.

The relationship between the Buyer and the Seller is governed by the laws of the Republic of Indonesia, especially with regard to Law No. 27 of 2022 on the protection of personal data, Law No. 11 of 2008 on information and electronic transactions, as amended by Law No. 19 of December 2016 on amendments to Law No. 11 of 2008, Decree of the Minister of Communications and Informatization No. 20 of 2016

The Seller reserves the right to make changes and / or additions to the terms of this Agreement by posting such changes and / or additions to the text of the Agreement itself with further posting on the Site, in connection with which the Buyer undertakes to regularly monitor changes / additions to the terms of this Agreement posted on the site in the “About” section. The new version of the Agreement comes into force after its publication on the Site and applies to any Order made after publication, unless otherwise provided by the terms of this Agreement.

All textual information and graphic images of goods posted on the Site are the property of the Seller or his counterparties. Viewing information or printing pages of the Site is permitted only for personal use.

 

Subject

The Seller undertakes to sell the Goods presented in the catalog of the online store at amoresample.com, and the Buyer undertakes to accept and pay for the Goods at the prices indicated in the description of the Goods on the relevant page of the Site, under the terms of this Agreement.

The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Offer, including those related to the processing of his Personal Data.

The retail sale contract is considered concluded from the moment the Seller issues the Buyer a cash or sales receipt or other document confirming payment for the goods.

By placing an Order, the Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution. We will not trade with or provide any services to OFAC and sanctioned countries.

Registration and terms of the Order

The order is placed by the Buyer independently on the Site.

The Buyer's communication with managers and other representatives of the Seller should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, abuse, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.

Registration on the Site is not mandatory for placing an Order. User is responsible for maintaining the confidentiality of his account.

When placing an Order, the Buyer must provide the following information:

 

  • information about the name (surname, name) of the Buyer or the Recipient of the Order (if the Recipient of the Order is a person other than the Buyer);

  • information about the methods of communication (e-mail address and contact phone number);

  • settlement;

  • way of delivery of the Order;

  • delivery address;

  • payment method (when paying for the Order with a bank card on the Site, the Buyer must indicate the bank card details);

  • information about the gift certificate (if any);

  • at the request of the Seller, other information necessary to fulfil the obligations of the Seller to the Buyer under this Agreement.

 

The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing an Order.

The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer/Recipient of the Order.

In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order by notifying the Consumer by sending an appropriate electronic message to the address specified by the Buyer when placing the Order. Customer can cancel their order  within 24 hours; refunds will be made back to the payment solution used initially by the customer.

The photographs accompanying the Product are merely illustrations of the Product and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. To clarify information on the Goods, the Buyer must contact the Seller through the feedback system specified in the "Contacts" section.

In case of cancellation of the Order, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the Goods were paid for.

After placing an Order on the Site, the Consumer is provided with information about the estimated delivery time by sending an electronic message to the address specified by the Buyer when placing the Order.

The date of transfer of the Goods can be changed by the Seller unilaterally if there are objective reasons, in the opinion of the Seller.

 

Order delivery

Methods, as well as approximate delivery times for the Goods sold by the Seller, are indicated on the Site in the "Shipping" section at amoresample.com

Delivery is carried out around the world by a transport company. The territory for delivery of the Goods presented on the Site and sold by the Seller is not limited (all over the world) and / or in exceptional cases is determined depending on the type of Goods. In exceptional cases, the territory and / or delivery methods are indicated in the Goods clearance section and / or specified with the Seller. The list of countries where delivery is carried out and information on the corresponding cost depending on the type of delivery is located in the "Shipping" section.

Delivery of goods to certain countries may be limited by the laws of the country of delivery and / or the provisions of individual countries and / or international relations. In case of restriction of delivery of goods, the goods must be returned to the seller in an accessible way, the money paid for the goods is returned within 10 days in the manner in which the money was paid for the goods.

Simultaneously with the Goods, the Seller submits a return form with information on the return period and a leaflet on the care of the Goods.

For Consumers from countries outside the Indonesia, the Seller sends the order excluding taxes and duties of the Consumer's country of residence. The shipping price does not include taxes and duties.

The seller tries to comply with the agreed delivery times as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.

Upon delivery, the Order is handed over to the Buyer or the Recipient of the Order specified in the Order. If it is impossible to receive the Order by the above persons, the Order may be handed over to a person who can provide information about the Order (consignment number and / or full name of the Consumer).

The risk of accidental loss or accidental damage to the Goods passes to the Consumer from the moment the Order is transferred to him and he signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order.

The cost of delivery of each Order is calculated individually and depends on the chosen method of delivery, as well as the country of delivery.

The Buyer understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. Claims to the quality of the purchased Goods that arose after receipt and payment for the Goods are considered in accordance with applicable law and the warranty obligations of the relevant Seller.

The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Consumer or receipt of the Goods by the Consumer at the post office or at a predetermined place of issue of the Order.

Upon receipt of the Order from the transport company or postal service, the Consumer, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open it in the presence of employees of the transport company or postal service, to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, and also check the integrity of the packaging . In the event of claims to the delivered Goods (underinvestment, insertion of the Goods other than those indicated in the inventory, manufacturing defects, other claims), the Recipient, in the presence of the employees of the transport company, draws up an Act of identified non-conformities. If the Recipient has not filed a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.

In case of return of the Goods delivered by means of a transport company due to the presence of claims to the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods: an application for a refund; a copy of the act of identified non-compliances; a copy of the payment receipt; a copy of the inventory of the shipment; return form, photograph showing the marriage, conclusion of the examination (if any).

Payment for goods

The price of the goods sold in the online store is indicated in rupees, euros, US dollars, pounds sterling or other currency that the Buyer can choose. Payment is made to the accounts specified by the Seller.

The prices for the Goods are determined by the Seller unilaterally and indisputably and are indicated on the pages of the online store at amoresample.com. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled, except in cases where the price of the Goods has been reduced and / or turned out to be less than indicated on the pages of the Online Store. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid. It requires up to 45 days for the refund transfer to be completed.

The price of the Goods on the Site can be changed by the Seller unilaterally. In this case, the price of the Goods ordered by the Buyer is not subject to change. The offer to conclude a contract for a specific product is valid for the period the product is on the Seller's site, subject to the availability of this product in the Seller's warehouse.

The Buyer can make payment in the following ways:

  • online payment on the site (Visa and Master Card in USD $ currency);

  • payment with Pay Pal.

Features of payment for the Goods using bank cards:

  • Operations with bank cards are performed by the cardholder or a person authorized by him. Cardholder must retain a copy of transaction records and Merchant policies and rules.

  • Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation.

  • In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller.

 

The Seller has the right to provide discounts on Goods and establish a bonus program. Types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated on the Site.

 

Return and exchange of goods and funds

The return of the Goods sold by the Seller is carried out in accordance with the following return conditions.

The exchange of the Goods, if it did not fit the Consumer in terms of shape, dimensions, style, color, size or configuration, is possible within the exchange period - 14 days, not counting the day of purchase.

Return or exchange of goods is possible when: its presentation (packaging, seals, labels), consumer properties are preserved, the completeness of the goods is preserved, as well as a document confirming the fact and conditions of purchase of the specified goods (sales receipt or cash receipt).

Return of good quality goods:

  • The consumer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - 14 (Fourteen) days (online store), not counting the day of purchase, approved by the Buyer. Return of Goods of good quality is possible if its presentation and consumer properties are preserved.

  • If the Consumer refuses the Goods, the Seller shall return to him the cost of the returned Goods, with the exception of the Seller's expenses related to the delivery of the Goods returned by the Consumer, within 14 (Fourteen) days from the date of receipt of the returned Goods at the Seller's warehouse, together with the completed by the Buyer application for a refund.

  • If at the time of the Consumer's request, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to execute this Public Offer and demand a refund of the amount paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods within 14 (Fourteen) days from the date of return of the Goods onto the original mode of payment. The refund will be processed within 10 to 45 days depends on the issuing bank of the credit card.

  • To process the return of the Goods of good quality (including due to its exchange), the Consumer undertakes to carefully pack the Goods (with all components and a complete set of accessories specified in the technical documentation for the Goods) and an invoice for the return form sent to the Buyer's mail after filling out the electronic form return).

Return of goods of inadequate quality:

  • A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities, does not meet the requirements specified in the creative task (when the product is made to order). The received Goods must correspond to the description on the Site. The difference between the elements of design or design from the description stated on the Site is not a sign of inadequate quality.

  • The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Buyer or the Recipient of the Order at the time of delivery of the Goods.

  • Upon delivery of the Goods, the Consumer puts his signature in the delivery receipt in the column: “The order was accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods”, or in another similar document issued by the Seller, in the column providing for the Consumer to mark the absence he has claims to the completeness, quantity and quality of the Goods. After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.

  • Claims for the return of the amount of money paid for the goods are subject to satisfaction within 14 (Fourteen) days from the date of presentation of the relevant request.

  • Refunds are made by returning the cost of the paid Goods to the bank card specified when ordering the Goods.

Return ways:

  • Transport company. 

  • More detailed information about the conditions of return is available on the Site in the sections “Return rules”

 

Responsibility

The Seller is not responsible for damage caused to the Consumer due to improper use of the Goods purchased in the Online Store.

The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer when placing an Order.

 

Personal data

For the purposes of this Offer, personal data means any information relating to a directly or indirectly identified or identifiable individual (subject of personal data) - the Consumer.

The processing of personal data is understood as any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with the Consumer's personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) extraction , use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), blocking, deletion, destruction of personal data.

The fact that the Buyer accepts the terms of this Agreement is the basis for the processing by the Seller, as well as persons authorized by him, of personal data of both the Buyer and the Recipient of the Order (collectively referred to as the “Consumer”), which are necessary for:

  • conclusion of the Agreement under which the Consumer is a party or beneficiary, and further fulfillment of obligations under the concluded Agreement, including informing about the status of the Order;

  • implementation and performance of the functions, powers and obligations of the Seller, which are provided for by the laws of the Republic of Indonesia, including, but not limited to: tax, civil, including legislation in the field of consumer protection;

  • communications, including the reception and processing of requests and appeals from Consumers, and quality control of information interaction with them;

  • studies of the degree of satisfaction of the Consumer with the quality of the Goods and services of the Seller;

  • analytics of the Consumer's actions on the Site (including determining the location) and the functioning of the Site;

  • storage of personal data of the Consumer and their carriers in accordance with the local regulations of the Operator;

  • organizing and holding events to increase awareness and loyalty to the “amoresample” brand, including promotions, loyalty programs.

For the purposes specified in clause 9.3 of this Agreement, the Seller has the right to carry out with the Consumer's personal data:

  • processing of personal data using automation tools, including in information and telecommunication networks, or without using such tools, in accordance with the purposes of processing;

  • entrusting the processing of personal data to the following third parties:

— Shopify International Jl. Sunset Road No.28, Desa/Kelurahan Seminyak, Kec. Kuta, Kab. Badung, Provinsi Bali

— Google Analytics 

  • transfer (provision, access, cross-border transfer) of personal data to third parties to whom personal data of the Consumer may be disclosed, for the performance and (or) provision of technical and organizational services as part of the fulfillment of the obligations of the Seller under the Agreement to: Delivery service;

The Operator, as well as third parties acting on his behalf, undertake to comply with the following rules and provide the Consumer with the following guarantees regarding the processing of his personal data:

  • to ensure the processing of personal data in compliance with all applicable requirements of the applicable legislation in the field of personal data protection, including compliance with the principles, requirements, obligations of the Personal Data Operator established by applicable law;

  • in the event that the Operator, in order to fulfill its obligations to the Consumer, must transfer or otherwise disclose his personal data to third parties, including public authorities, to carry out these actions in compliance with the requirements of the law;

  • to be responsible for protecting and ensuring the security and confidentiality of Consumers' personal data during their processing in accordance with the requirements of applicable law.

The Seller has the right to send information (messages) of an advertising nature to the Buyer's e-mail and (or) mobile phone only if there is an explicit consent by ticking the “I agree” checkbox on the Site.

The Buyer may refuse to receive promotional information without giving reasons at any time in one of the following ways:

  • by clicking the “Unsubscribe” button in the email;

  • by contacting the Seller's Customer Service by mail friends@amoresample.com or via Whatsapp, the links to which are indicated on the amoresample.com site in the “Contacts” section

The processing of Personal Data will be carried out during the term of this Agreement and 5 (Five) years after its termination.

All personal data of the Consumer will be stored in accordance with the terms of applicable law.

Upon reaching the goals of processing or in case of loss of the need to achieve these goals, the processed personal data of Consumers are subject to destruction, unless otherwise provided by law. The Seller undertakes to take all possible measures to ensure the destruction of the Consumer's personal data, including by third parties acting on behalf of the Operator.

The Buyer or the Recipient of the order has the right to require the Operator to clarify his personal data, block or destroy them if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as take legal measures to protect their rights.

Contact details of the person responsible for organizing the processing of personal data in amoresample: PT AMORE SAMPLE BRAND registered 4 October 2023 government of the republic of Indonesia business licensing based on business identification number: 0410230040143 Provinsi Bali

 

Duration of the Public Offer

This Public Offer comes into force from the moment of its acceptance by the Buyer and is valid until the withdrawal of the acceptance of the Public Offer.

 

Additional terms

The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

The online store and the services provided may be temporarily, partially or completely unavailable due to preventive or other work or for any other technical reasons.

In case of questions and claims from the Consumer, he can contact the Seller by phone or in any other available way. All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with applicable law.

Recognition by the court of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.